The site launched — and nobody has watched it since
Prices went stale, the form broke after an update, nobody compressed the images. While nobody counts hours, small edits simply never happen.
Services
Website maintenance and support
After launch a site needs work, not only attention: updates and backups, uptime monitoring, price and copy edits, new pages for campaigns. We take it on a monthly retainer or step in once — with a list of what was done, so you can see what you paid for.
Pricing 24/7 monitoring · from $290 (₴12,000)/mo · from $670 (₴28,000)/mo · from $60 (₴2,500)/hr
- A price named before the start
- A contract, staged payment, dated stages
- Reply within 1 business day
Situations
Who it is for: website maintenance
Recognise even one of these and the rest of this page answers that exact case.
Edits are frequent; a new contract every time is not
Changing an offer, adding a service page, refreshing a price list once a month is not a reason to open a new project and a new estimate conversation.
Campaigns do not arrive evenly
Before the season you need three landing pages and analytics fixes, after it — quiet. An hour budget lets you plan instead of renegotiating each time.
The manager is not technical, and the questions are urgent
You need a channel that answers, and someone who knows this site better than any outsourced help desk.
Scope of work
What the work includes
This list is not marketing: it is what sits in the estimate and the contract, and anything else is agreed separately.
Website maintenance and support — from $290/mo, monthly. Included in the scope: Platform and dependency updates; Daily backups with a recovery check; Uptime monitoring around the clock; Edits to copy, prices, photos, contacts; New pages and blocks for campaigns.
Most site problems are not breakages but neglect: prices that went stale, a form that broke after an update, images nobody compressed, a position that slipped because nothing was touched. Support is not “a subscription in case something happens” — it is an agreed list of work plus a reaction time: what the plan covers, what is billed separately, how fast we answer.
Included in the scope
- Platform and dependency updates
- Daily backups with a recovery check
- Uptime monitoring around the clock
- Edits to copy, prices, photos, contacts
- New pages and blocks for campaigns
- Analytics: GA4, Search Console, events
- Small technical SEO fixes (meta, alt, redirects)
- A monthly report: what was done, how many hours
- The plan for the next month
What you get
01
A list of work, not “we do things”
The monthly report shows every edit and every hour. Nobody has to guess what the invoice paid for or ask for proof afterwards.
02
A reaction time agreed in advance
Uptime monitoring runs around the clock, edits happen in working hours; the Pro plan carries a priority response within 4 hours.
03
The site does not freeze between projects
Prices, copy, offers and new pages change inside the plan instead of needing a new contract every time.
Pricing
What it costs: website maintenance
“From” is the floor, not the quoted amount. The real budget appears after the brief and is fixed in the contract.
from
Basic care plan
from $290/mo
cadence: monthly
Up to 5 hours a month: technical edits, updates, backups, monitoring and a report. For a site that runs itself but needs watching. Paid yearly — 2 months free.
Pro care plan
from $670/mo
cadence: monthly
Up to 15 hours: new pages and modules, improvements, a priority response within 4 hours, a report with metrics. For teams that grow the site along with the business.
Work outside a plan
from $60/hr
cadence: per hour
Work outside a plan: when a job is one-off or exceeds the hour budget, the rate of $60/hour is agreed before the work starts.
What moves the price
- How many hours of edits the month needs
- How many pages and templates the site has
- Whether new features are coming or only upkeep
- How many integrations: payments, delivery, CRM, mailouts
- The platform the site runs on and the quality of its code
Paid separately
- Ad budget and traffic work
- Copywriting and photo production from scratch
- Paid subscriptions for services, fonts, plugins
- Large new modules — a separate project with its own estimate
- Migration to a different platform
Comparison
Comparison: website maintenance vs the alternatives
Compared on what actually happens once the site is live and something breaks.
| Criterion | “All-inclusive” hosting | A freelancer per edit | DEXA retainer |
|---|---|---|---|
| What is included | “All-inclusive” hosting A server and a panel, no work on the site | A freelancer per edit Whatever you ask, if the person is free | DEXA retainer A list of work and an hour budget in the contract |
| Reaction | “All-inclusive” hosting A ticket into a queue | A freelancer per edit As it turns out | DEXA retainer 24/7 monitoring, edits in working hours, Pro within 4 hours |
| Transparency | “All-inclusive” hosting No report of what changed | A freelancer per edit A chat history | DEXA retainer A monthly report: work and hours |
| Who knows your site | “All-inclusive” hosting An operator without code access | A freelancer per edit Depends on who wrote it | DEXA retainer The team that built it, or one after an audit |
Contract
What we write into the contract
A fixed scope and a fixed price
The contract lists the hours, the work and the amount: from $290/mo or from $670/mo. No “just one more thing” without a separate agreement.
A report instead of “we did everything”
Every month you get the list of what was done and the hours spent. An edit that is not in the report is not on your invoice.
A reaction, not “sometime later”
Uptime monitoring runs around the clock, edits happen in working hours; the Pro plan carries a priority response within 4 hours.
Your access, your code, your data
The site stays on your domain and hosting, and the keys are handed over from day one. Ending the retainer costs you nothing you built.
- 30/40/30payment by stage
- 30days of warranty
- 1 business dayreply to a brief
How we work
Six steps from idea to launch — sequential, transparent and predictable.
01 / 06 · 1–3 days
Brief & analytics
We study your business, competitors and audience. Define goals and success metrics.
- Goals & metrics
- project map
- scope
- estimate
02 / 06 · 1–2 weeks
Prototype & design
We design the structure, create the UI concept and approve the visual language.
- UX prototype
- UI concept
- design system
- responsive
03 / 06 · 2–8 weeks
Development
Layout, code, content. Weekly progress demos keep you in the loop.
- Frontend
- business logic
- integrations
- headless CMS
04 / 06 · 3–7 days
Testing & QA
We check on real devices and browsers, fix edge cases and bring speed into the green.
- Cross-browser QA
- Core Web Vitals
- automated tests
- a11y
05 / 06 · 1–2 days
Launch
We deploy to production and connect the domain, SSL, analytics and monitoring.
- Deploy
- domain & SSL
- analytics
- 301 redirects
- SEO base
06 / 06 · ongoing
Growth & support
We keep growing the product: new features, A/B tests, speed improvements and a support plan with defined response times.
- Iterations
- A/B tests
- speed & conversion
- monitoring
- support
Concepts and demos for this
Questions on this
Questions about website maintenance
What people ask about this product specifically — price, timeline and where responsibility sits.
Pick a question
Hi! I’m from the DEXA team. Pick a question — I’ll answer right away, no “a manager will call you back”.
How much does website maintenance cost?
Basic is from $290/mo (up to 5 hours), Pro is from $670/mo (up to 15 hours). Work beyond the budget is billed at $60/hour. Paying for a year costs two months less.
What does website support include?
Updates, backups with a tested restore, 24/7 uptime monitoring, copy and price edits, new pages for campaigns, small SEO fixes and analytics. The list and the hours are in the monthly report.
Do you support sites built by someone else?
Yes, but we start with a technical audit — without it we do not take it on, because we do not know what is inside. The audit shows what can realistically be maintained and what is better rebuilt; sometimes rebuilding is cheaper.
How fast do you react to a breakage?
Uptime monitoring runs around the clock and alerts us itself. Edits happen in working hours; the Pro plan carries a priority response within 4 hours. A reply to a new brief — 1 business day.
Can the plan change during the year?
Yes. Switching between Basic and Pro happens at the start of the next period, usually before a season when landing pages for ads are needed.
Can I pay hourly without a subscription?
Yes — $60/hour with the list of work agreed first. The downside: small edits keep getting postponed because they need a conversation each time, and together they cost less than the breakage they prevent.
Free tool
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~3 minutes · no email required to view your estimate
- 6 guided steps — goals, scope, design, budget
- Instant price range from real DEXA packages
- Downloadable, print-ready brief (PDF)